Frequently Asked Questions
Q. How can I book a rental with you?
For detailed instructions on our rental process, visit our "How to rent" page by clicking here.
Otherwise, please fill out the contact form on our website to inquire and we will send you a customized proposal.
If you're interested in moving forward on the proposal, please let us know and we will then send you the contract, terms & agreements, and payment link to secure your booking!
Q. How far does your included delivery fee go?
We offer free delivery and pickup within 15 miles of our warehouse located in Aurora, Colorado 80015.
Pickup time cutoff is 10:00 PM. If you need a pickup time later than 10:00 PM, additional fees are required.
Please fill out the contact form on our website to inquire and we will send you a customized proposal including all applicable fees.
Q. What are the pickup fees for pickups after 10pm?
10:30 pm = $100 fee
11:00 pm = $150 fee
11:30 pm = $200 fee
12:00 am =$300 fee
*Please note that we will work with your venue for next day pickups if possible to avoid these fees. This depends on a few different factors such as if the venue will allow us to leave our items overnight, if the items are needed the next morning, and finally if someone from our team is available the next day for pick up.
Q. How much does delivery cost if it is not within 15 miles of your warehouse in Aurora (80015)?
If your location exceeds 15 miles from our warehouse, then we charge $1/mile. Not to exceed 75 miles.
Q. What does it mean when it says that the price is for 1 setup/location only?
This simply means that the price listed is for our movers and/or florist to set this item up one time, at one location.
Additional fees will apply if you want the rented item(s) to be moved from the ceremony to the reception, or anywhere else other than the original placement.
Q. What if I want to see the items in person first?
At this time, we are not able to schedule product showings because these items are too big and cumbersome to transport for these kind of appointments. We strive to provide you with clear and precise photos and videos so that you know exactly what the product looks like before you rent.
Please see additional photos and videos on our Instagram, Facebook, or check out our Website Gallery. We are also at most of the bridal and wedding expos throughout Denver and Colorado Springs, where we will have some of our products on display.
Make sure to follow us on social media to learn more about our upcoming events.
Q. Can I request a custom floral arrangement to be made and rented?
At this time, we do not offer custom floral arrangements other than the items we currently have listed on our website.
We can add colored flowers to our existing products, but cannot remove flowers. This is how we can customize it.
We are also working on adding new inventory all the time. So, please keep checking back with us or follow us on social media for new product launch announcements.
Q. There is a design that I would like for my event but you do not currently offer it, can you design this for me?
We would love to know what you are looking for as we may be able to provide it for you as a rental soon. We are always in the process of adding more items. Please email us the details, pictures of what you're looking for and the date of your wedding and we can let you know if it is a possibility.
If you don't find the answer to your question above, please email ivorylanerentals@outlook.com and we will be happy to answer any questions you have!
